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*Last updated: {07/22/2026}*

# 1. Introduction

Your privacy is important to us. This Privacy Policy explains how Tuckahoe Heating and Cooling (\"we,\" \"our,\" or \"us\") collects, uses, discloses, and safeguards your information when you visit our website, communicate with us, or use our services, including SMS/text messaging and our automated AI receptionist. By using our services, you agree to this Privacy Policy.

# 2. Business Information

Tuckahoe Heating and Cooling LLC

# 3. Information We Collect

We may collect the following types of information:

# a. Personal Information

* Name

* Phone number

* Email address

* Service address

* Service history and job details

# b. Automatically Collected Information

* IP address

* Browser type and version

* Device information

* Pages visited and time spent on the site

* Cookies and similar technologies

# c. Information from AI Receptionist & Communications

* Call and chat transcripts

* Service inquiries and notes

* Contact details provided during interactions

# 4. What to Expect from Our Text Messages

By providing your phone number, you consent to receive text messages from Tuckahoe Heating and Cooling LLC. These may include:

* Appointment reminders and confirmations

* Service updates and technician notifications

* Invoices and payment reminders

* Customer support communications

* Occasional promotions or offers

**Message frequency:** Message frequency may vary depending on your interaction with us (typically 1–5 messages per appointment or service event).

# 5. How We Use Your Information

We use your information to:

* Schedule and manage service appointments

* Communicate updates and reminders

* Provide customer support

* Send invoices and process payments

* Improve our services and operations

* Maintain internal records

* Comply with legal obligations

# 6. How We Share Information

We do **not** sell your personal information. We may share your information with trusted third parties when necessary, including:

**Payment processors** (e.g., Jobber Payment Processor, Wisetack)

**Service platforms and tools** (e.g., scheduling, CRM, AI receptionist)

**Service partners or subcontractors** (only as needed to complete your requested services)

**Legal authorities**, if required by law

All third parties are expected to maintain confidentiality and protect your data.

# 7. Data Storage and Security

We use secure systems, restricted access, and industry-standard safeguards to protect your personal information. While we take reasonable steps to secure your data, no system can guarantee complete security.

# 8. Your Rights and Choices

You may:

* Request access to your personal information

* Request corrections or updates

* Request deletion of your data (subject to legal requirements)

* Opt out of marketing communications

To exercise these rights, contact us using the information above.

# 8.1 Virginia Consumer Privacy Rights (VCDPA)

If you are a Virginia resident, you may have the right to:

* Confirm whether we process your personal data

* Access your personal data

* Correct inaccuracies

* Delete personal data

* Obtain a copy of your data

* Opt out of targeted advertising, sale of personal data, or profiling

You may exercise these rights by contacting us.

## 9. Opt-Out and Help (SMS Compliance)

You may opt out of receiving text messages at any time by replying:

**STOP** to unsubscribe

**HELP** for assistance

Standard message and data rates may apply.

# 10. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality and analyze traffic. You can disable cookies in your browser settings.

# 11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

# 12. Children's Privacy

Our services are not intended for individuals under 13 years of age.

# 13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised date.

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Privacy policy

About us